1. Our commitment
Whites Dental provides a SaaS management platform that helps business customers operate authorized social media accounts from a unified control panel. We believe your social media data belongs entirely to you. We act only as your trusted control center, enabling the functions you request and never using your data for any other purpose.
Your social media data remains fully yours. We enable requested features only when you need them.
2. Information we access
Only after a customer gives explicit authorization, we may use official platform APIs to securely access specified page and account information, historical and real-time posts, comments and interactions, direct messages, and key performance indicators. The exact information available depends on the permissions granted by the customer and the relevant social platform.
3. How we use information
We use authorized data solely to provide the platform’s core management and analytics features, including:
- Displaying connected social account activity and data in one location;
- Enabling authorized users to review and reply to comments and direct messages;
- Creating, editing, scheduling, and bulk-publishing content;
- Producing operational analytics reports and key performance indicators;
- Maintaining the security, reliability, and requested operation of the service.
4. Uses we prohibit
We do not use accessed social media data for advertising, behavioral modeling, unrelated commercial purposes, or any form of user profiling or audience analysis beyond the customer-requested operational analytics described above. We never sell, rent, or share customer social media data with third parties for their own purposes.
5. Authorization and customer control
Customers control which social accounts and pages are connected. If a customer revokes authorization, we stop further access to the relevant platform data immediately. Revoking access may prevent associated features from functioning.
6. Data deletion
A customer may request permanent deletion of designated data at any time. We will complete a verified deletion request within a reasonable timeframe, subject only to legal obligations that may require limited retention, and provide confirmation when deletion is complete.
7. Data security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. We access social platforms through their official APIs and maintain access controls appropriate to the service.
8. Data retention
We retain customer data only for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention settings may also depend on the customer’s configuration and connected platform requirements.
9. Service providers and legal disclosure
We may use carefully selected service providers to host and operate the platform under contractual confidentiality and data-protection obligations. They may process information only on our instructions. We may disclose information if required by applicable law, valid legal process, or to protect the security and rights of customers and the service.
10. Your choices and rights
Depending on applicable law, individuals and customers may have rights to access, correct, delete, restrict, or receive certain personal information. Requests can be submitted through our contact page. We may need to verify the requester’s identity and authority.
11. Changes to this policy
We may update this policy to reflect service, legal, or security changes. We will post the revised policy with a new effective date and provide additional notice when required.
12. Contact us
Questions, privacy requests, authorization revocations, or deletion requests may be submitted through the contact section on our homepage. Please identify the relevant account and request so we can respond securely and efficiently.